Shipping Policy

Chik Chaps Shipping Policy Overview

General Overview

We strive to maintain accurate stock counts on our website, but occasional discrepancies may occur. In such cases, we'll fulfill available products and offer options for back-ordered items.

Shipping Timeframes

Our aim is to ensure prompt delivery of your order. Upon confirmation, we usually process orders within 24 hours. Delivery times typically range from 3-7 working days, varying based on your location and product availability.

It's important to note that orders placed on Sundays and Pakistan's National Holidays will be processed and dispatched on the following working day. During peak shopping periods or high demand situations, there might be delays in delivery.

Order Confirmation

In order to enhance your shopping experience, our Customer Service Representatives will reach out to confirm each order through call/SMS or WhatsApp, especially for new customers. This step is essential to validate your order details and furnish you with any necessary information, ensuring a seamless process.

Adjustment Of Delivery Address

We are capable of accommodating change of delivery address requests at any time before the order has been dispatched.

Cancellations

Once your order has been processed, we are unable to accommodate cancellations. If you have a change of heart before receiving your order, please consult our refund policy for the necessary steps to be taken.

Delivery Time Exceeded

If the delivery time surpasses the estimated timeframe, we kindly ask you to reach out to us to commence an investigation into the matter.

National Holidays and Warehouse Hours

We operate from Monday to Saturday during regular business hours, with the exception of national holidays. On these holidays, the warehouse remains closed, but we employ measures to mitigate any potential delays in shipments during these periods.

Parcels Damaged In Transit

If you notice that a parcel has been damaged during transit, we recommend rejecting the parcel from the courier if possible. Subsequently, please contact our customer service team for assistance. If the parcel has been delivered in your absence and you discover damage later, please also reach out to our customer service team for further guidance.

Cancellations

Items Out Of Stock

In the event that an item is out of stock, we will hold off on dispatching your order until the item becomes available. Rest assured, any existing items in your order will be reserved while we await the restocking of the out-of-stock item.

Shipping Partners

Chik Chaps has partnered with reputable shipping providers, including Call Courier, BlueEx, Trax, TCS & Leopards Courier, to deliver your orders with care and efficiency.

Procedure for Damaged Packages During Transit

We will initiate the refund or replacement process promptly after the courier has concluded their investigation into the claim.

Procedure for Misplaced Packages in Transit

We will promptly proceed with either a refund or replacement once the courier has completed their investigation and confirmed the parcel as lost.

Contact Us

If you have any inquiries, concerns, or require additional assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team via email at Chapschik@gmail.com We are dedicated to assisting you and ensuring you have the best shopping experience possible.

Thank you for selecting Chikchaps. We value your confidence in us and anticipate providing you with top-notch products and dependable shipping services.